Most frequently asked questions

Shopping Basics

We provide Diffirent Shipping Services

✝Totokaelo Free Shipping Sevice.

✝ International Express is  available Worldwide.

✝DHL is  available Worldwide.

✝Fedex is  available Worldwide.


Regardless of the service you choose, you may be responsible for import duties and taxes on your international order ( except Totokaelo Free shipping Service ). In addition, some orders may experience customs delays. Transit times above are provided by the carrier and are not necessarily guaranteed. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. Please note, any refused or unclaimed international orders will not be eligible for refund. We suggest that you contact your local customs office for additional information.


  • If You Choose Totokaelo Free shipping Service  you don’t need to pay anny additionl fees or taxes and we will responsible about your package

Return Policy

If for any reason you are not satisfied with your purchase, you have 20 days from the invoice date to make a return. Please make sure your items are returned new, unused and with all Totokaelo and designer tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the client at their cost. Your shipment will include a printed invoice/return form. The invoice/return form must be included in your return shipment to qualify for a return. The invoice/return form does not need to be complete to qualify for a return. Clients are responsible for return shipping charges. Returns are processed within 10 business days of receipt.

Shipping Fees

You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Yes We provide International Shipping

Shipping Information

International Rates

Method Transit Time Cost
Standard 5-12 Business Days Free
DHL 3-7 Business Days $55


Totokaelo accepts the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

Absolutely, we accept payments via Visa, Mastercard and Paypal. Our online shop is constantly monitored, so we would not be able to continue our services if we had a high rate of dissatisfied customers.

Yes Sure  we accept all kind  of credit cards worldwide

There is no Additional Sale tax  on our itmes just enjoy your shopping experience

Shipping & Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase

You can submit refund requests within:

10 business days after the order is delivered;
45 business days since your order was placed. You can do it by sending an email at support@totokaelo.shop

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Easy Returns

All our products are backed with a 60-day money back guarantee. Just contact us at support@totokaelo.shop and we will refund the purchase price.

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email Support@totokaelo.shopand we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email Support@totokaelo.shop if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at Suppot@totokaelo.shop (and include your original #GLO order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?

If you’ve placed an order contains a gift card, please email Support@totokaelo.shop as soon as possible (including your # order number and cancel/change request) and we can help.

Contact US

Get in touch with us today, whatever your query. Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here.

Client service representatives are available:
Monday – Sunday
9 AM – 5 PM ET

Email us at support@totokaelo.shop


Still have questions?